Returns
Here at Fruity Tipples, we do our best to deliver excellent customer service and exceptional Cocktail sets and liqueurs every time.
We are aware that occasionally there may be an issue and if this is the case we will aim to resolve it at the earliest opportunity.
If you would like to return an item:
– Please send your item to us using the original packaging within 14 days of receiving the item
– Include a note with your name, phone number, order number and address to Customer Service Team, Fruity Tipples Ltd, Brianfield farm, Snowgatehead, New Mill, Holmfirth HD9 7DH
Following an investigation, our customer service team will contact you and confirm whether a refund will be issued for returned items.
Please note, that we do not refund the cost of postage for returning goods unless they are damaged.
Damaged Goods
If you notice when receiving your order that the item is broken or has leaked, please refuse delivery and hand it back to the courier. If you open the parcel and find the item is damaged or leaked:
– Please send photographs of the item and packaging to enquiries@fruity tipples.co.uk within 14 days of receiving the item
– Please include your name, phone number, order number and address in our email
– Following an investigation, the customer service team will issue a refund for the broken item and the cost of postage, or send out a replacement if you prefer
If you have any problems with your order, please do get in touch. We are always here to help and we’ll do whatever we can to put things right. You can contact us on 07565161837 or enquiries@fruitytipples.co.uk
